Reports to: CEO
Status: Non-Exempt Hourly Staff
Classification: 0.5 FTE (20 hours/week), Limited Term – May through August. Start date flexible.
Compensation & Benefits: Commensurate with experience. Benefits include accruable PTO and sick time and paid holidays.

GENERAL SUMMARY

The Tourism & Visitor Experience Intern provides support to the Rhinelander Area Chamber of Commerce & Visitor Center by assisting with visitor services, tourism initiatives, events, and general office operations. This position offers hands-on experience in tourism promotion, community engagement, and event coordination while supporting the Chamber’s mission to promote local businesses and enhance the Rhinelander area as a destination to live, work, and visit.

SPECIFIC DUTIES

1. Visitor Center & Guest Services Support
   1. Assist in welcoming visitors to the Rhinelander Area Chamber of Commerce & Visitor Center and provide general information about local businesses, attractions, events, and recreational opportunities.
   2. Help maintain the appearance and organization of the visitor center including brochure displays, promotional materials, and visitor information.
   3. Assist with answering visitor questions in person, by phone, or through digital communication platforms.
   4. Help maintain and organize tourism-related materials including brochures, guides, and visitor resources.
2. Tourism Promotion Support
   1. Assist with tourism marketing initiatives that promote the Rhinelander area as a year-round destination.
   2. Support the maintenance and updating of tourism information including attractions, recreation opportunities, lodging, dining, and community events.
   3. Assist with gathering photos, content, and information that may be used for tourism marketing efforts.
   4. Help prepare visitor information packets or welcome materials for visitors and groups.
3. Event Support
   1. Assist staff with planning and preparing for Chamber events and community festivals.
   2. Support event logistics including: set-up, registration, information tables, and tear-down.
   3. Provide on-site support during Chamber-hosted events and programs when needed.
4. Administrative & Operations Support
   1. Provide general administrative assistance to Chamber staff including data entry and project support.
   2. Assist with maintaining accurate information in Chamber databases and tourism resources.
   3. Help organize office supplies, materials, and operational resources.
   4. Support Chamber initiatives and projects as assigned by staff.

 
 
KNOWLEDGE, SKILLS AND ABILITIES

• Interest in tourism, hospitality, marketing, communications, business, and/or community development
• Strong computer skills, especially in using the internet, Microsoft Office programs, and email.
• Must possess excellent communication skills and follow through. 
• Must have the ability to handle multiple tasks and prioritize. 
• Customer service skills required.
• The individual must have a demonstrated professional telephone and email etiquette.    
• Must have the ability to maintain confidentiality as needed.
• Knowledge of the Rhinelander area is a plus.

 
Personal Attributes

• Have a positive, welcoming and professional manner in person and on the telephone.
• Ability to succeed in a highly collaborative, team-based environment.
• Have interpersonal skills demonstrated by effectively interacting and collaborating with people of diverse backgrounds and interests.
• Be able to work flexible hours, including some early mornings and evenings; and occasional weekends for events.

 
Programs Used
Chamber Master Database, Constant Contact, Microsoft Office Programs, QuickBooks

 

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  This job description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties as requested by the Rhinelander Area Chamber of Commerce.  All requirements are subject to modification at any time for any reason at the Rhinelander Area Chamber of Commerce’s sole discretion.

 

To apply, please email your resume & cover letter to Lauren Sackett, CEO at lauren@rhinelanderchamber.com.