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Events & Member Engagement Manager

Rhinelander Area Chamber of Commerce
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Job Description

Reports to: CEO
Status: Non-Exempt Hourly Staff
Hours: Full time, 40 hours per week, Typically M-F with some nights and weekends for events
Compensation & Benefits: Compensation is commensurate with experience. Benefits package includes HSA contribution, Simple IRA with 3% match, Employer paid ST, LT, AD&D coverage, PTO, Sick Time and paid holidays.

General Summary

The primary role of the Events & Member Engagement Manager is to promote the Rhinelander Area and RACC members through the development and implementation of special events, programs to bolster member engagement. Key duties include: Coordination of all aspects of events and programs, engaging members to advance the Chamber’s mission, recruit and retain Chamber Members, and furthering the Chamber goals and initiatives.

Specific Duties

Event & Program Tasks

  • Collaborates with the CEO to develop and execute the Chamber’s annual calendar of events and programs.
  • Plan and manage all Chamber-hosted events including, but not limited to: Annual Gala & Fundraiser, Up North Community Expo, Hodag Heritage Festival, Art Fair on the Courthouse Lawn and Rhinelander Car Show, Empowering Leaders Conference and Holiday with the Legends.
  • Coordinate Chamber programs designed to engage and connect members, including: Business After 5, Leadership Oneida County, Business Education Series, etc.
  • Manage all aspects of event production including site selection, vendor coordination, contracts, permits, budgets, marketing coordination, volunteers, and on-site logistics.
  • Work with the CEO to establish goals, budgets, and performance measures for Chamber events and programs.
  • Coordinate with the Director of Marketing & Communications to promote events and programs through appropriate marketing channels.
  • Serve as primary volunteer coordinator.
  • Serve as staff liaison for any event planning committees.
  • Provide guidance or assistance to community organizations hosting events when appropriate and aligned with the Chamber’s mission, as directed by the CEO.

Member Engagement & Relationship Support

  • Foster meaningful engagement with Chamber members through events, programs, and outreach that strengthen member relationships and participation.
  • Assist with welcoming and onboarding new members through introductions at events, programs, and networking opportunities.
  • Support membership retention efforts by helping ensure members are aware of Chamber programs, events, and benefits.
  • Work collaboratively with the CEO and Chamber staff to identify opportunities to enhance member participation and satisfaction.
  • Assist with the Rhinelander Area Guide Project – Promote and sell advertisements and review for accuracy.

Other Tasks

  • Promote the benefits of the Chamber and sell new memberships throughout the community.
  • Assist CEO – Assist in management of retention plan and general membership correspondence.
  • Provide support to all staff as directed by the CEO.

Knowledge, Skills and Abilities

  • Knowledge of the Rhinelander area is a plus.
  • Strong computer skills, especially in using the internet, Zoom, Adobe, Canva, Social Media platforms, Microsoft Office programs, and email. Familiarity with QuickBooks is a plus.
  • Exceptional organization skills and a strong ability to work independently. Must possess excellent communication skills and follow through.
  • Must have the ability to handle multiple tasks and prioritize.
  • Excellent customer service skills required.
  • Must have demonstrated professional telephone and email etiquette.
  • Must have ability to maintain confidentiality as needed.

Personal Attributes

  • Have a positive, welcoming and professional manner in person and on the telephone.
  • Be able to succeed in a highly collaborative, team-based environment.
  • Have excellent organizational and time management skills, yet remain flexible and adaptable to changing priorities. Must be a self-starter with effective follow-through skills.
  • Have well-developed interpersonal skills demonstrated by effectively interacting and collaborating with people of diverse backgrounds and interests.
  • Be able to work flexible hours, including some early mornings and evenings; and occasional weekends for events.

Programs Used

Chamber Master Database, Social Media, Constant Contact, Microsoft Office Programs, Publisher, QuickBooks

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Rhinelander Area Chamber of Commerce. All requirements are subject to modification at any time for any reason at the Rhinelander Area Chamber of Commerce’s sole discretion.

To apply, please email your resume & cover letter to Lauren Sackett, CEO at lauren@rhinelanderchamber.com.

Contact Information

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